Cancellation & Refund Policy
Cancellation & Refund Policy
Customer satisfaction is our utmost priority at Mithâl Kebab & Liver. Below are our policies regarding order cancellations and refunds.
1. Legal Basis & Perishable Goods
In accordance with Article 15(c) of the Turkish Regulation on Distance Contracts, the right of withdrawal cannot be exercised for perishable food items and freshly prepared meals once delivered.
2. Order Cancellation (Prior to Preparation)
- If you wish to cancel your order, you must notify us immediately at +90 501 166 01 01 before kitchen preparation starts.
- If preparation has not yet begun, your order will be cancelled immediately and the full payment refunded to your credit card without any deduction.
- Orders already prepared or dispatched cannot be cancelled.
3. Defective, Incomplete or Incorrect Deliveries
If your order arrives damaged, cold, missing items, or incorrect, please inform us immediately. We will promptly dispatch the replacement item or process a full/partial refund based on your preference.
4. Refund Timeframe
Card refunds are submitted to the acquiring bank on the same day. Depending on your issuing bank, the funds typically appear on your statement within 2-7 business days.